With great customer experiences, come great customer testimonials. At Rug Renovating, we pride ourselves on the complete satisfaction of our customers. They consistenly praise us on our professional carpet cleaning and rug restoration services. We love hearing feedback from customers who are satisfied with the work we’ve done for them, and the encounters they had when working with the Rug Renovating team. The following will provide two examples of testimonials that come from Ellen and Rita, and a list, which features important factors that go hand in hand with happy customer reviews.
A recent testimonial comes from Ellen in Fairfield,Connecticut, who sent us an email expressing her happiness and satisfaction. She has a 9x12 handmade rug that had some pulls that needed repair. She spoke to one of our employees, Lenny, and she stated that he couldn’t have been any nicer or more informative. Lenny asked her some questions in order to give her an estimate, and went further on to explain the cost per square foot, which depends on whether the rug is handmade or machine made. Lenny also informed her that he would have the rug picked up, examined, and call her back with an estimate. If she didn’t like it, it would be sent back no charge, which is one of our important policies here.
The next day, she was instructed to call between 4:00 and 5:00 pm, before scheduled pick up, in order to find out the time window they would be coming, which was promised by the men who were picking up the rug. Lenny called her back after he evaluated the rug and informed her of the price. She also decided to buy a pad from us, which would replace her old, ratty one, and something we recommend. She was told that the rug would be arriving between 10 am and 2 pm and it was at her house by 12:30 pm. They lifted the sofa and two oversized chairs and then laid out the rug for her. She was extremely satisfied at how clean and bright it looked when laid out. She was also happy about the fact there are no hidden costs, everything was told to her upfront, and it arrived when they said it would, all of which is something we take extremely seriously.
Another recent testimonial comes from Rita in Manhattan,New York. She appreciated the fact that the morning of the delivery, two of our men, Anthony and Victor, called her to give the approximate time of arrival and even arrived shortly after their call. Rita also loved how professional and courteous they were, and that they knew exactly what they were doing, which she found to be another huge plus. She also noted how pleasant they were to deal with, something we believe is crucial when working with customers. Anthony and Victor placed the mats and the rugs, which were large and heavy, underneath the beds with ease. While working with the rugs, they put shields on their feet, which is something we do with every job while working in our customers' homes. Rita also noted that Jo, an employee she spoke to about the process, was very pleasant and reassuring on the phone, taking good care of her. Rita and her husband were both so pleased with the experience they had with us and stated that the rugs came out beautifully.
We have compiled the following list of important factors included in the high level of service Rug Renovating delivers. These comments have been included in testimonials written to us and highlighted by some of our happiest customers.
- Our men being the most professional, polite, and enjoyable when working with our customers in their homes.
- Taking careful procedures during a delivery, such as wearing shields on their feet when laying out the rugs.
- Keeping our promises to our customers- no hidden fees and everything is told upfront.
- Always being prompt and on time with deliveries and giving our customers a time approximation.
- Our employees that speak on the phone to our customers are informative and patient.
- Always keeping our promises to our customers.