The following is a customer testimonial coming from our client Rita Harding and her experience with our Oriental rug cleaning services.
“You can be assured that Rug Renovating will always have my business. You all do a great job - keep it up. In this day and age where computers reign supreme and no personal service is available, it is refreshing to deal with your staff.”~ Rita Harding
Rita’s Experience with Rug Renovating
Rug Renovating came to Rita’s home to pick up her Oriental Rug to perform In-Plant Oriental Rug Cleaning. As a prior customer of Rug Renovating, Rita reached out to our representatives directly for her regular service this past fall.
Rita’s Level of Satisfaction
When asked about her satisfaction level in regards to the services that we performed, Rita was quoted as saying, “I was more than satisfied with the work that was done and the men that came to our home were terrific. Very professional.”
Rita’s Talks about the Entire Service Experience
At Rug Renovating, our trained professional staff of customer service reps work with your schedule to coordinate the pick up and delivery of your fine interior fabrics for our in-plant cleaning services. Your oriental and area rugs are picked up from your home and taken to our state of the art facility where the carpet is immersed with water and our exclusive cleaning formulas. Rug Renovating’s specially designed washing equipment allows solutions to penetrate freely to the deepest layer of the rug’s nap.
“Everything from making my appointment to the pick-up and delivery went very smoothly. The rugs were delivered in beautiful condition; the men knew exactly what to do (including getting the rug under the queen size bed effortlessly; same with the removal). They were in and out in no time.
I expected my husband and I would have to help but they reassured me not to worry. They were careful to the point of putting the little covers over their feet so they would not soil the rug. Just a great experience all around.” ~ Rita Harding
A Great Experience From Start to Finish
At Rug Renovating, we strive to provide the highest quality of service and delivery for each client’s experience. We are incredibly proud of the experienced staff in all the service roles at Rug Renovating. From our customer service representatives, trained and certified rug cleaning service providers to our in-plant service technicians, we start with a wealth of industry knowledge and a staff that delivers a high quality experience and product – every time.
It is this experienced staff that ensures your finished product or resolution of any cleaning problem you need to address is taken care of to the highest degree.
“Everything from the making of the appointment, the pick-up and the delivery - your company delivered the highest quality of service. I would and have recommended Rug Renovating to neighbors.” ~ Rita Harding
Sharing Our Knowledge
While we are in business to service, repair and restore the fabrics of our clients’ homes, it is important for us to be available as a resource for industry knowledge and information. Our technicians are available for consultation in our clients’ homes to address any questions regarding the steps to take to address a problem or for maintenance information. Our website is loaded with information on stain tips, vacuuming techniques and scheduling and a wealth of other information for the care of the fabrics in your home.
“When our rugs were delivered, we were given a sheet of information regarding stains on oriental rugs. Since I have a cat, there have been instances when I have followed that information to remove stains and it was most helpful.” ~ Rita Harding
You can visit our website and browse our library of helpful resources and blog articles on the care of your in home fabrics.